Sending something back? That is

If you want to return a product, that is of course possible. Returns or exchanges can be made within 14 days after receipt of your purchase, provided the conditions below are met, without giving any reason. When creating a return you can indicate whether you wish to receive a different product, a refund or a gift certificate. Is a product broken? Please follow the warranty procedure.

Return conditions

• The purchase was made through our online store.
• Exchange or return within 14 days after receipt of your order.
• Returns are not possible if it is a business order.
• Software that requires activation cannot be returned.
• A Traxxas chassis cannot be returned because it is specially made to order.
• The article must be complete, as it was delivered by us (incl. booklets, box, labels etc.)
• If possible, the item should be returned in its original packaging. The box may be opened to view the item but the product must not have been used.
• Labels, stickers, tags & protective films may not be removed.
• The product must be purchased through our webshop.
• If you choose to return the money will be refunded within 14 days.
• The return costs are at your own expense.

Package refuse or not collect

If you choose to refuse a package or do not pick it up at your chosen pickup point, the cost of the return will be deducted from the amount we refund to you. These return shipping costs are higher than the standard shipping costs, because our costs are also higher. In all cases, please contact our customer service to discuss this first.

Pallet return

When the product is delivered to you on a pallet, it must also be returned on that same pallet. This is not possible through our regular return system and involves higher costs. Please contact our customer service first to discuss the possibilities.

Business orders

For business orders, different rules apply to changing or canceling orders and we can basically hold you to your purchase. In practice, however, it is often possible to change your order. Cancellation is in most cases not possible because the item is specially purchased for you or because our stock is (much) higher than we would normally keep in stock.

Submit return

Click here to register a return. All returns must be notified in advance. Returns are processed by the company Returnless. If you do not want to use this service you can send us an e-mail so we can send you the return instructions.